Back to main website

Lugana Privacy Policy

Last updated 07 August 2018

Introduction

Thank you for visiting our website restaurantlugana.co.uk. We are an Italian restaurant registered in England and Wales under company number 09814692, and both our restaurant and correspondence address is 8 Eden Park Avenue, Elmers End, Beckenham, Kent BR3 3HN. We collect and process your personal information in-line with this privacy policy and relevant data protection regulations and laws. Please contact us if you require further help.

Personal Information That We Collect

The personal information that we collect may include your name, address, email, telephone number and any other personal information you ask us to hold on your behalf. We collect personal information through phone calls, form enquiries, emails, reservations, meetings, quotations, orders, bookings and contracts.

How We Use Your Personal Information

We use your personal information to provide services, carry out contracts, complete/send out orders, and to meet our legal, accounting and tax obligations. At the point we determine there is no longer a requirement to hold your personal information, it will be either destroyed or securely isolated and protected from any further processing. Unless required to do so by law we will not disclose, sell or share your personal information without your consent.

Your Rights

You have the right to request any personal information that we process or hold about you, together with the reasons for processing, how long we intend to hold it, and to whom we disclose it to. You also have the right to ask us to correct any incorrect personal information that we hold about you, or to erase it, unless there is a valid or legal reason for not doing so. In certain circumstances you have the right to data portability of your personal information and to be informed of our automated decision-making.

Sharing Your Personal Information

We use the following services and business functions.

Website Hosting – We use Tsohost as our domain and website hosting provider. Tsohost are based in the UK. You can see their Privacy Policy here: Tsohost Privacy Policy.

Google Analytics – We use Google Analytics on our website and follow Google guidelines to implement anonymous reporting of site usage. Our current data retention setting is 26 months. Read a technical explanation of how Analytics anonymizes IP addresses here. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use Google Analytics Opt-out.

Other Google Services – We use various other Google services to promote, secure, monitor and carry out our own services, including Search Console, My Business, ReCaptcha, Fonts, Maps, Drive and Adwords. Google adheres to the EU/US Privacy Shield policy and you can see their Privacy Policy here: Google Privacy Policy.

Website Forms, Emails & Contact Information – Information submitted through forms on our website, as well as other email communications and contact information are hosted by Microsoft Office 365. This data is only kept for customer service purposes and is never used for marketing purposes. Microsoft adheres to the principles of the EU-U.S. & Swiss-U.S. Privacy Shield and you can see their Privacy Statement here: Microsoft Privacy Statement.

Data Storage – We use Dropbox to store documents and client information. Dropbox have taken the necessary steps to ensure compliance as outlined in their GDPR Guidance Centre. You you can see their Privacy Policy here: Dropbox Privacy Policy.

Newsletters – If you sign up to our newsletter using our form that is hosted by MailChimp (on their server) or through our newsletter cards at our restaurant, your email address as well as the marketing reasons to contact you for, will be stored by MailChimp. You have to give consent to the marketing means that you are happy for us to use to contact you. Mailchimp adheres to the principles of the EU-U.S. & Swiss-U.S. Privacy Shield and you can see their Privacy Policy here: MailChimp Privacy Policy. Also you can read more about Mailchimp and the GDPR here.

Third Party Websites

Links to third-party websites from this website are not screened for privacy or security compliance by us, and we cannot be held responsible for any information collected or used by advertisers or third-party websites. This privacy policy does not create rights enforceable by third-parties, and you release us from any liability for the conduct of third-party websites. All social media sharing links, either displayed as text links or icons do not connect you to the associated third parties unless you click on them. We recommend you review the privacy policy and any terms of service for each website you visit through third party links.

Security Measures

We take appropriate technical and organisational measures to protect and secure your personal information, including need-to-know access control, encryption, firewalls, anti-virus, two-factor authentication where appropriate, and SSL/HTTPS protocol.

Lodging A Complaint

If you wish to raise a complaint regarding our processing of your personal information, you can do so at the ICO (Information Commissioner’s Office) – https://ico.org.uk/concerns/.

Cookies

This website uses cookies, small text files that are placed on your machine to help the website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications such as Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this website and on others. The most effective way to do this is to disable cookies in your browser.

How Do I Change My Cookie Settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.